Bpm Expert | International Lean Six Sigma Institute

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1. Which phase of the PMLC is missing? 1. Process Strategy, 2. Process Documentation, 3. Process Optimisation, 4. Process Implementation, 5.…………… ……………, 6. Process Controlling*

Process Planning

Process Execution

Process Organisation

Process Coordination

2. What are the 6 phases of the Process Management Life Cycle (PMLC)? Please select a correct answer.*

1. Process Strategy, 2. Process Documentation, 3. Process Optimisation, 4. Process Implementation, 5. Process Planning, 6. Process Controlling

1. Process Strategy, 2. Process Documentation, 3. Process optimisation, 4. Process implementation, 5. Process execution, 6. Process controlling

1. Process strategy, 2. Process documentation, 3. Process optimisation, 4. Process implementation, 5. Process organisation, 6. Process controlling

1. Process strategy, 2. Process documentation, 3. Process optimisation, 4. Process implementation, 5. Process coordination, 6. Process controlling

3. Measures to concretise the Process Strategy. Which answer is not correct?*

Definition of improvement objectives

Definition of the responsible persons and methods for the elicitation of the process

Categorize the process on the process map

Publish and communicate process objectives

4. Closing gaps in the process documentation Which answer is not correct?*

Precise definition of the process start and process end

Model and describe the process activities

Build a performance management process

Increase the transparency and communication in the process

5. „The business processes have to be focused on the strategy”. Which word identifies (best) the following statement of the optimisation phase?*

Efficiency

Effectiveness

Availibility

Measurability

6. Following actions are performed in the phase process controlling. Please select the correct answers.(Select 3 answers)*

New processes have been implemented and run daily

Motivate the process members and process stakeholders to improve their processes

The data collected in the monitoring is analysed and interpreted together

Prove and communicate the benefit of the process optimisation

7. Which maturity level model is defined with the following statements? Process documentation is done for project purpose, actualisation is not continuous, documentation is for verification.*

Level 1 – documented

Level 2 – defined

Level 3 – Standardised

Level 5 – cont. Improved

8. Process Management Maturity Concept - Which statements can define the Level 1 (documented)? Choose the correct answers. (Select 2 asnwers)*

Project is very exhausting for all involved persons

Processes are consistent, stable and locally binding

Small improvements are realised occasionally for the process flow

9. Process Management Maturity Concept - Which statements can define Level 5 (controlled)? Choose the correct answers. (Select 2 asnwers)*

Change management is pro active

Company culture and organisational structure are process orientated

Overwork, trouble shooting

Trial and error, spontaneous problem solving

10. Checklist process optimisation: What are the relevant question for the dimension “working equipment and IT”. Select 2 answers.*

Are there unnecessary control activities (e.g. never uncover errors)?

Do all employees’ have access to the most actual status of required documents/ forms?

Can provided data be directly further processed?

Are votes more difficult due to regionally or local separation?

11. Which word defines the following statement (choose the correct answer): Sub-processes and activities, where the execution requires certain skills are performed better elsewhere (other organizational unit / customer / supplier / etc.).*

Consolidation

Parallelization

Elimination

Outsourcing

12. For preparation and formulation of process objectives, there are some principles which have been proven in practice. It takes in sum five principles which can be shortened with the formula "SMART". Choose the correct description for SMART.*

Specific objectives/ Methodology/ Active suggestibility and derivability/ Reorganisation/ Termination

Specific objectives/ Methodology/ Active suggestibility and derivability/ Realistic objective/ Tariffication

Specific objectives/ Measurability/ Active suggestibility and derivability/ Reorganisation/ Termination

Specific objectives/ Measurability/ Active suggestibility and derivability/ Realistic objective/ Termination

13. Please complete the missing field in this sentence:” The role of the ………… ……….. refers to the whole business process management system in the company.”*

Process owner

Process expert

Chief Process Officer

Process-employee

14. Which of the following possibilities characterise the role of the "Chief Process Officer” (Roles of the Business Process Management System). Select 2 answers.*

Improvement and further development of BPM system

Has profound knowledge of the business process

Coordination of cross company business processes

Organization and moderation of BPM workshops

15. Which of the following possibilities characterize the role of the "Process consultant” (Roles of the Business Process Management System). Select 3 answers.*

Training of process methods and tools

Organization and moderation of BPM workshops

Methodological support

Has profound knowledge of the business process

16. Please choose all advantages of central modelling. Select 2 answers:*

Minimal additional staff costs due to smaller central team (Cost)

Technically matured models (Quality)

Modelling team needed for each process time for the specialist orientation (Time)

After a professional training it is possible to identify interdepartmental processes and interfaces

17. Please choose all disadvantages of decentral modelling. Select 2 answers:*

Permanent personnel costs by dedicated actors (Costs)

Technical quality by a lack of expertise of modellers tend to suboptimal (Quality)

Casually limitation of productivity in the departments through modelling workshops (Costs)

Syntactic quality assurance through central authority is required (Time)

18. Identify the following (GPM) object. Please select the correct answer(s):

Activity

Subprocess

Merging

Cross-reference

19. Please complete the missing word in the following sentence: “At ………. is modeled when the level 2 is viewed as insufficient, for example, for many IT specifications, partly for working instructions.*

Level 3

Level 4

Level 1

Level 2

20. Please select all application areas (examples) which are associated with level 1 DEMI / RACI. Select 2 answers:*

IT specification

Human resources planning

Process documentation

Quality Management

21. Look at the following image and select the correct answer.

Consolidation

Parallelization

Elimination

Complementary

22. Which of the following possibilities characterize the role of the "Process owner” (Roles of the Business Process Management System). Select 2 answers.*

Technical knowledge holders

Responsible for the design of processes

Reporting about the implementation of measures

Responsible for process execution

23. Look at the following image and select the correct answer(s).

Consolidation

Parallelization

Elimination

Outsourcing

24. Which word defines the following statement (choose the correct answer): Sub-processes and activities which are related in content and because of their organizational assignment can be combined in order to reduce interfaces and waiting times.*

Consolidation

Parallelization

Elimination

Outsourcing

25. Checklist process optimisation: What are the relevant questions for the dimension "process flow". Select 2answers.*

Are there any activities where frequently happen mistakes? What is the reason for this?

Are there any unnecessary activities in the process that are not needed?

Are there any activities for which no one feels responsible?

Is there a high level of illness rate? How can it be explained?

26. Checklist process optimisation: What are the relevant questions for the dimension "organisational structure". Select 2 answers.*

Do voting become more complicated because of spatial or local separation?

Can these interfaces be reduced by changing the processing sequence or reallocation?

Are there long communication channels or is it possible to address Questions/ Problems directly at the working level?

Is it possible to automate existing manual control activities if it is necessary?

27. Identify the following object. Please select the correct answer:

Process start

Process end

Parallelity

Decision

28. Look at the graphic and insert all possible missing objects. (Select 2 asnwers):

29. Checklist process optimisation: What are the relevant questions for the dimension "Soft factors’’. Select 2 answers.*

C) Can provided data be further processed directly?

Are there common questions within the professionals or to external process participants? How could they be reduced?

Are there problems in the communication between the areas? („Everyone works for himself “)

D) Is there a long stay and wait times, which could be shortened?

30. Please choose all disadvantages of central modelling. Select 2 answers:*

High coordination effort between the functional departments

Syntactic quality assurance through central authority is required (Time)

Employees are possibly missing at a different location in the operating business

Technically matured models (Quality)

31. Which of the following possibilities characterise the role of the "Process controller” (Roles of the Business Process Management System). Select 2 answers.*

Reporting about the achievement of process objectives

Cooperation in planning and execution of BPM projects

Reporting about the implementation of measures

Responsible for process execution

32. Please complete the missing field in this sentence:” The ………. ………… edits the selected business processes in the department.”*

Process expert

Process owner

Chief Process Officer

Process employee

33. Which maturity level model is defined with the following statements? Strategic alignment of processes, process objectives are defined and measured, Continuous process optimisation and innovation are institutionalised.*

Level 4 – random

Level 2 – defined

Level 3 – standardised

Level 5 – documented

34. Which phase of the Project Management Life Cycle (PMLC) is missing? 1.Process Strategy, 2. Process Documentation, 3. Process Optimisation, 4. Process Implementation, 5. Process Execution, 6. ………… …………*

Process Planning

Process Controlling

Process Organisation

Process Coordination

35. Identify the following object. Please select the correct answer:

Activity

Sub-process

Merging

Cross-reference

36. Add the missing keywords in correct order into the brackets. Optimization parameters of the business processes are: (………….) efficiency, (……….) service, (………….) flexibility*

Costs, Quantity, Time

Costs, Quality, Work

Costs, Quality, Time

Costs, Quantity, Work

37. Which of the following possibilities characterise the role of the "Process controller” (Roles of the Business Process Management System). Select 2 answers.*

Responsible for process execution

Reporting about the implementation of measures

Reporting about the achievement of process objectives

Cooperation in planning and execution of BPM projects

38. Process Management Maturity Concept - Which statements can define the Level 4 (controlled)? Choose the correct answer(s). (Select 2 asnwers)*

Measure/task mgt. is implemented for process improvement

Change management is pro active

Process objectives are defined and measured

Risk management is performed

39. Which maturity level model is defined with the following statements? Process flow and success is depending on the acting persons, strategy and objective orientation missing, hand-over of process know-how is informal and arbitrarily.*

Level 0 – random

Level 2 – defined

Level 3 – Standardised

Level 1 – documented

40. Identify the following object. Please select the correct answer(s):

Performance indicator

Performance indicator overview

Variable

Resource

41. Look at the graphic and insert all possible missing object(s):

42. Look at the following Image and select the correct answer(s).

Consolidation

Parallelization

Elimination

Complementary

43. Which of the following possibilities characterise the role of the "Process employee” (Roles of the Business Process Management System). Select 2 answer(s).*

Responsible for the achievement of process objectives

Cooperation and if necessary, responsibility of strategic process changes

Operational execution of business processes

Technical knowledge holders

44. Which of the following possibilities characterise the role of the "Process expert” (Roles of the Business Process Management System). Select 2 answers.*

Has profound knowledge of the business process

Responsibility for the optimisation of the whole business process management

Supports the process owners

Coordination of cross company business processes

45. Overview of the evaluation procedures in ADONIS: simulation algorithms ‘’Process cost accounting “. Which data are important to do a capacity analysis in ADONIS? Select 2 answers:*

Prioritisation of activities

Presence calendar

Fixed costs (independent of output quantity)

Cost centers

46. Checklist process optimisation: What are the relevant questions for the dimension "Soft factors„. Please select a correct answer(s).*

Are works carried out twice?

Can provided data be further processed directly?

Is there a high level of illness rate? How can it be explained?

Are there often changes between the particular departments? Is it possible to avoid or reduce them?

47. Please select all application areas (examples) which are associated with level 2 Role Change. Select 2 answers:*

Human resources planning

Activity based costing

Process documentation

Operational Risk Management

48. Identify the following (GPM) object. Please select the correct answer(s):

Performance indicator

Activity

Subprocess

Cross-reference

49. Complete the missing part of the sentence. The respective process owner receives correspondingly a clear analysis...*

Which processes are directly affected by the targets

Which requirements "his" processes must meet.

How much time we have to complete the task

How often do we need to control the implementation of the process

50. Process Management Maturity Concept - Which statements can define Level 0 (random)? Select 2 answers*

Process objectives are defined and measured

Process results are calculable

Trial and error, spontaneous problem solving

Overwork, trouble shooting

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